the MacClinic
Service ¦ Support ¦ Upgrades ¦ Installations ¦ Training ¦ Sales
HOURS & NOTICES LAS VEGAS OFFICE HOURS Monday - Thursday 9AM - 5PM Friday & Alternate Hours By Appointment KINGMAN OFFICE HOURS Monday - Friday 9AM - 5PM Alternate Hours By Appointment -------------------------------- STATUS CHECKS PLEASE ... we are a small, independent, family owned repair facility. You can expect personalized expert, service from us whenever you bring you computer into one of our offices. However, calling every few hours or every day to check on the status of your repair takes valuable time away from our ability to focus on giving EVERY customer and EVERY repair the detailed attention they deserve. We promise we will call you as soon as your repair is completed and ready for pickup. DATA BACKUPS & DATA RECOVERY Please be aware that there is ALWAYS a potential for data loss during ANY computer repair procedure. You are advised to backup your entire system BEFORE bringing it in for service. In the event that you do not have a backup, or you are unable to make a backup, we can attempt to backup your system for you and/or recover your data -- but there is an additional charge for this service. Please inform us at the time you bring your system in whether or not you need backup or data recovery services performed. ESTIMATES At times, we can give you a fairly good idea of the general cost of a repair when you bring your system in. However, if diagnostics are required, or it turns out that a repair is expected to cost more than anticipated, or if the repair requires parts, or labor is expected to be more involved than what is customary, you will be called with an estimate and work will not proceed until you provided us with a verbal approval to go ahead with the repair work. If we are not available to answer the phone, feel free to leave a voice mail message with your verbal approval or send an eMail to theMacClinic@mac.com. Make sure you include your name, phone number and either which computer you brought in or the order number on your repair ticket. WARRANTY SERVICE NOTICE Please be advised that most warranties cover DEFECTIVE PARTS REPLACEMENT ONLY. Manufacturer and extended warranty coverages vary by policy. User damage, shipping charges, data recovery and backups, software and programming problems are not covered under most warranties, and client is responsible for all charges incurred on their behalf. Warranty service requires appropriate documentation of coverage and pre-authorization prior to parts ordering and service completion. Service parts can only be guaranteed in accordance with the warranty provided by the manufacturer or supplier. |
