the MacClinic
Service ¦ Support ¦ Upgrades ¦ Installations ¦ Training ¦ Sales
RATES & POLICIES SERVICE RATES: -- Diagnostic Charge: $45 (applied to repair charges) -- Standard In-Shop Service: $90 Per Hour (1 hour minimum, billed in 1/4 hour increments) -- Pre-Scheduled On-Site Service: $120 Per Hour (1 hour minimum, billed in 1/4 hour increments) SAME DAY OR NEXT DAY RUSH SERVICE: 2 X STANDARD RATE
ONGOING SERVICE & SUPPORT CONTRACTS: For clients with ongoing service and support needs we offer a 10-hour pre-paid CustomCare labor contract (parts not included as part of the contract price). CustomCare contracts can be used to cover the cost of any type of labor charge (i.e. phone support, in-shop repairs or on-site service). More important, you receive priority service with no rush charges, one contract covers all your computers and the contract does not expire except when you have used up your 10 hour block of purchased time. CustomCare Contract: $90 Per Hour • 10 Hour Minimum ($900.00) PICKUP & DELIVERY: Pickup and delivery services at your home, office or school are available on request. However, this service is provided by an outside contractor and they are not able to answer questions or provide any type of technical assistance including disconnections and hook-ups. IN ALL CASES WHERE DISCONNECTS, HOOKUPS OR OTHER TECHNICAL ASSISTANCE IS REQUIRED, AN APPOINTMENT MUST BE MADE FOR A TECHNICIAN TO COME OUT AND THE ON-SITE SERVICE RATE WILL APPLY. Las Vegas Pickup Fee: $30 (the pre-scheduled on-site rate applies if disconnection is required) Las Vegas Delivery Fee: $30 (the pre-scheduled on-site rate applies if hookups are required) Arizona Pickup & Delivery Fees Vary By Community In some outlying areas (Boulder City, Searchlight, Laughlin, Bullhead City) we are able to meet you at a pre-designated location on Thursday evenings so you do not have to make the trip to Las Vegas or Kingman. There is no charge for pickups and deliveries at those special locations. OTHER FEES: Billing Charge: $25.00 Per Order / Invoice Late Payment / Storage Fee: $20.00 Per Month TERMS: COD ASK ABOUT OUR LAYAWAY PAYMENT PLANS POLICIES Standard Turnaround Time: 1 Week You Will Be Informed Of Repair Charges In Excess Of The 1 Hour Minimum Customer Is Responsible For ALL CHARGES Incurred On Their Behalf Terms Are COD Unless Other Arrangements Are Made In Advance WE NO LONGER ACCEPT PERSONAL OR BUSINESS CHECKS WE NO LONGER ACCEPT DISCOVER CARD We Accept Cash, Certified Checks, Visa, MasterCard & American Express All Special Orders Require Pre-Payment & Are Non-Refundable Opened Merchandise Is Non-Refundable Factory Sealed Purchases Must Be Returned Within 5 Days All Returns Will Be Charged A 20% Restocking Fee ANY ITEM NOT PICKED UP WITHIN 30 DAYS WILL BE DISPOSED OR SOLD TO COVER SERVICE COSTS |
